It's concerning that we haven't yet heard anything from our new support staff! :-(
Stefan provided excellent and responsive support representation for Cinera (which set the company apart from some of its direct competitors, who have been less responsive), and as it is the backers/buyers of Cinera who use this forum that represent the core market for the product, it would be tragic if the goodwill Stefan has managed to cultivate with us (though not with the backers on Kickstarter who are STILL waiting for their units...) should then start to evaporate as the new support staff appear to have abandoned these forums.
There isn't currently a lot of marketing/awareness out there for Cinera at the moment, so the primary exposure you are getting among potential customers is not through the trade fairs you attend or the scant few professional reviews that exist out there online, but through the steady building of word of mouth from early-adopters like us who have taken a gamble on your product and can share our honest opinions and feedback with others.
It is most likely this word of mouth from the real-world users of Cinera that others out there will consider before making their decision of whether to gamble their $799 of disposable income on a product that is not produced by an established brand, or widely accessible in high street stores to try out in person before committing to a purchase.
We don't ask for much. Acknowledgement/response to our comments and requests, and visibility of any progress that can be made on features and fixes that are being developed for our headsets.
Stefan was largely able to satisfy these needs single-handedly, we are hopeful that TWO new support staff will be able to at least match the level of performance that he established.